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January 13, 2017

Communication on Projects

Do We Communicate Enough When Executing Projects?

Our building at 658 Erie Street is undergoing a facelift and it is a project that has been going for a year now.  The contractor is a little behind schedule but to be fair to him some of that time was spent in design and permitting so all of the delays are not his.  The finished product is looking awesome so it was well worth the wait for the excellent craftsmanship.  Thanks Todd at Belliveau Construction.  The one complaint I have with the architect and all of the contractors and sub-contractors is that they do not communicate with me enough.  This makes me wonder if D&D communicates with our customers enough when we are doing projects for them.  A little look in the mirror can go a long way sometimes.

 

Why do We Need to Communicate?

There are always lots of stakeholders on any project large or small.  The reason people might be stakeholders is a varied as the stakeholders themselves and you never know what is important to some people.  If people are asking you silly questions about a project you are working on you should probably treat that as a red flag that your communication plan is lacking.  Give them enough information that they start to ask you intelligent and informed questions.  Being questioned with intelligent questions is a good indication that your communication plan is working.

Building a Communication Plan

There are always lots of stakeholders on any project large or small.  The important this is to identify them.  The key stakeholders are easy and obvious. To make sure you have everyone covered ask your stakeholders who they think might also be stakeholders.   It is surprising sometimes who want to be in the loop.  An informed stakeholder can be your best friend and an uninformed stakeholder can be  your worst nightmare.  Set expectations about how you will communicate and how often.  In my case with our facelift project I am satisfied with the frequency of the site meetings.  We meet on site about once every 3 weeks.  The problem is the expectation was set for weekly meetings so that is frustrating.  Odd that I am frustrated with not meeting the set expectation but satisfied with the reality.  The lesson is to set realistic expectations and then meet them.  It is really that simple, set expectations of communication; the who, how and when and then stick to that plan.

So my original thought about how we do with communication on our projects?  Stakeholder communication is built into our PEP or Project Execution Plans that we build for every project.  I would love to hear from anyone who has worked with us and get that feedback. How well does D&D communicate with our Stakeholders?  I have a free Tim Hortons or Starbucks coffee for any client or supplier partner who responds and don’t forget to like and share my post


Posted by:
Michael McCourt at 1:58 PM
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Name: Michael McCourt
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